Refund Policy

REFUNDING THE PURCHASE OF A PRODUCT

Please note, it may take up to 10 working days to process your refund after we have received your returned item.

  1. Monetary refunds on Cash On Delivery (COD) purchases, or purchases made by credit or debit card, are not accepted.
  2. Orders can only be exchanged for another size or product of the same monetary value. Any exchanges will be subject to the same shipping fees and procedures if applicable.
  3. Please note that shipping fees, COD fees, taxes and/or customs duties incurred will not be refunded.

RETURNS EXCLUSIONS

Used items cannot be exchanged or refunded.

ORGANISING RETURNS & EXCHANGES OF PRODUCTS

  1. To organise a return or exchange, please complete the following steps within 7 days of receiving your order.
  2. Email info@weareskt.com with your order details, and the reason for the return.
  3. Include details of the product you would like to exchange your purchased item with.
  4. You will receive an email from our Customer Service team with details and further instructions on returning your products.

ADDITIONAL INFORMATION

  1. Returned items must be received within 7 days. Any returns received after the mentioned period will not be processed and the goods will be returned to the customer.
  2. Please note that returns will incur a shipping fee.
  3. All orders must be returned in one package.
  4. All items must be returned in their original packaging with all tags attached. Please ensure you include any tags, leaflets and packaging that may have been included.
  5. All items are quality checked before dispatching, however, if you receive a damaged or faulty item then please contact info@weareskt.comwithin 48 hours of receiving your order.
  6. Our Customer Service team will email you to confirm that your return item(s) has been received and will process the refund/exchange.

SKT LLC RIGHTS

SKT LLC reserves the right to refuse refunds and/or exchanges on items that are considered to be unfit for resale.

Returns made outside of the 7-day time-frame will not be accepted.